Thank you for choosing a LAB1ST Group product. We are dedicated to providing you with outstanding service and support. All LAB1ST Group instruments come with a manufacturer's limited warranty, ensuring your equipment meets the highest standards of quality and performance.

 

LAB1ST Group guarantees that our equipment will be free from defects in materials and workmanship under normal use for one (1) year from the date of delivery. If you experience any issues with your product during this time, we will be happy to repair or replace any parts that have malfunctioned due to defects, at no cost to you, including both parts and shipping. A " defect" is any issue that substantially affect the product's performance, value, or safety.​ 

 

Exclusions

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Please note that this warranty does not cover:​

• Damage caused by misuse, abuse, unauthorized modifications, or failure to follow the manufacturer’s instructions.

• Normal wear and tear.

• Consumable parts, such as gaskets, seals, filters, and other items that need routine replacement.

• Fragile items, such as glass, which are not covered under warranty.

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How to Request Warranty Service

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• Email our customer service team at sales@lab1st.com to initiate a warranty claim. Please provide your order number, a description of the issue, and any relevant photos or videos.

• Our team will evaluate your claim and may request additional information or troubleshooting steps to determine if the issue is covered under warranty.

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Warranty Termination:

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Please note, this warranty will be void if the product is used in ways that do not follow the manufacturer’s instructions. We’re here to help ensure your product works as intended!